Frequently Asked Questions
We have heard thousands of questions, and chosen to provide you with the answers to some of the more common questions relating to Crowdfunding.
- What is Crowdfunding?
Crowdfunding is the practice of funding a project or venture by raising small amounts of money from a large number of people, typically via the Internet.
- What is Fund the Funeral?
Fund the Funeral is a fraud-free crowdfunding platform designed by funeral directors to help families pay for funeral expenses while ensuring that funeral service providers get paid. Fraud free crowdfunding means that Fund the Funeral makes sure that funeral funds are for real people, and we work with funeral service providers to ensure that money donated to funeral funds goes directly towards paying for funeral expenses.
- Is Fund the Funeral Safe?
Fund the funeral uses the latest and greatest technologies for secure payment encryption. In addition, we do not store any credit card or banking information on our servers. This keeps both our funeral service providers banking information safe, as well as the donors’ online payments.
-Is there a cost associated with using Fund the Funeral?
It doesn’t cost anything to use Fund the Funeral. Fund the Funeral is 100% free. Whether you are funeral service provider, or a family member who has recently lost a loved one, it is, and always will be, free to use our service. Fund the Funeral charges a flat fee of 5% on each donation made to a funeral fund. This fee helps us to cover our own costs of running a website and business. The fee is similar to competing crowd funding websites. For more detailed information about our fees, please read our terms of service.
- How do I create my Funeral Fund?
Creating a funeral fund is easy. You can do it on your phone, tablet, or computer. Click the Start a Fund link right here on this page. You will be asked a few questions about yourself, and your loved one. Additionally, you can upload an image of your loved one. You will be asked which funeral service provider you are working with, so we know whom to pay out for donations made to the funeral fund.
- How can I share my Funeral Fund campaign?
Sharing your funeral fund is easy on Fund the Funeral. When you create a funeral fund, you will be walked through a sharing wizard which will guide you through the process of sharing your funeral fund. We also make it easy for your friends and family to share by visiting the funeral fund and clicking on one or more of the social media sharing links.
- I've created my Funeral Fund, but I don't see the fund on the website?
Before the funeral fund shows up on the website, the funeral service provider must set the goal amount and confirm the funeral fund. They should receive an email immediately after you create the funeral fund requesting that they set the goal and approve the funeral fund. You may want to contact the funeral service provider if it takes more than a few hours for your funeral fund to show up on the website. You will be notified by email as soon as your funeral fund is approved by the funeral service provider.
- What happens if the goal isn't reached?
No problem. Money donated to a funeral fund is transferred to the funeral service provider regardless of whether or not the goal is reached.